We have been offering automotive parts & supplies for sale since Howard Auto Parts, Inc was formed. Our office is located at 2775 Cruse Rd, Suite 2201, Lawrenceville, GA 30044. (Please note: We do not offer walk in service at this location) We arrange shipping from warehouses throughout the United States. We pride ourselves in providing the best customer service on the Internet.
Free Ground Shipping on all orders over $99. Orders received before 5PM EST are shipped SAME DAY from confirmation of your order, subject to availability, weather, and vendor delays, please note some orders may take longer to ship. Most standard shipping orders are generally delivered within 2 - 6 business days (excluding weekends and holidays) from their date of shipment.
Tracking and Transit Times
All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Tracking numbers should be emailed to you within 1-2 business days, some tracking numbers may take longer to update. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.
Do You Ship Internationally?
We do not ship outside the United States. We only ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We also do not ship to freight forwarding companies or hotels.
Do you ship to PO Boxes?
We do not ship to PO Boxes. You will need to provide a physical shipping address.
Within 30 days of receipt of your order, you may return products that:.
(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)
We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you may submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions
If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged-in, opened or unsealed.
How Should I Ship Back My Return?
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.
How do I contact you?
For all customer service issues, fill out the form above. We will respond quickly.
Our Phone #: 1-678-674-5500
Our fax # is: 1-478-242-0900
When Can I Expect To Receive My Order?
Ground orders are usually delivered in 1 to 6 business days. Some orders may take longer than 6 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number. We do not offer delivery on Saturday, Sunday or holidays.
Can I Cancel My Order?
We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed.
Can I Change My Order?
We don't have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. We can't change part numbers or quantities once the order has been placed.
What happens if I refuse my order?
If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What if my part fails? What type of warranty does my part have?
Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
How long do part refunds take?
Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.
Do you offer exchanges or replacement parts?
No, All products must be returned and reordered.
How can I pay for my parts?
We accept Visa, Mastercard, Amex and DISCOVER credit cards over our SECURE Online order form. We also accept Paypal. For other forms of payments including invoicing, please use the above form to get in touch with us.
What happens if I order the WRONG PART?
If you order the wrong part it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There is a 10% restocking fee plus you are responsible for return shipping costs.
DO NOT RETURN PARTS WITHOUT RMA#. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. NO RETURNS on any Electrical component or SPECIAL ORDER items for ANY REASON.
What happens if I order the RIGHT part, but am shipped the WRONG part?:
This ALMOST NEVER happen, but we are still humans and sometimes we make mistakes. If we error.....we "Eat it". Kindly use the above form to get in touch with us and we will promptly correct the mistake and reship the correct part at no additional cost to you. We will need you to return the incorrect part using the required RMA# provided in the email we will send to you. If you ship the parts back at your expense we will reimburse those costs, OR we may issue a prepaid label to return.......our option.
What happens if I simply decide I do not want the parts I ordered?
No Problem. We request such returns be made within 7 days of receipt. Because we sell parts at "wholesale" prices WE MUST CHARGE A 10% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the credit card you used, or issue Store Credit for future purchases. Parts must be UNUSED, not installed for "Testing" purposes and be in original Factory Carton. NO RETURNS for any reason on Electrical Components or SPECIAL ORDER items.
"PART NOT FOUND"
If you receive this message after entering a part number or inquiry this means we do not stock that particular part in the computerized system. You may use the above form to get in touch with us. We'll check our other sources and get back to you.